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| HOW TO ORDER |
| All orders are preferred to be generated online. But we do accept order over phone, fax and via email. For placing the online order, customers need to go to our website, choose the item to add to checkout cart. Then continue the purchase following the steps. If you have any questions, please contact us at info@digittronics.com or (626) 448-8888 (9:00am~5:00pm Pacific Time Monday~Friday). |
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| PAYMENT METHODS |
You can pay by
* Visa
* Master Card
* Money order/Cashier's check |
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| SHIPPING METHODS |
Ground Delivery usually takes 6-8 working days to deliver. Second Day Air Delivery will take 2-3 working days to deliver. Shipping times are only estimates and are not guaranteed, We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible. Other shipping methods are also available. The shipping fee is due to your zip/post code. Our business hours are between Monday - Friday from 9:00 a.m. to 5:00 p.m. PST Monday to Friday. DigitTronics is a 100% online store, we do not offer pick up service. All orders should be shipped to you.
Most in-stock items will be shipped within 2-3 working days. |
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| ORDER CANCELLATION |
Please be careful to look over order information before you submit it. Please email us for cancellation as soon as possible-- If you must cancel for any reason, we will make every effort to catch your order before it is shipped. 3% transaction fee will be charged for processed order. And 3% transaction fee will be charged and the original shipping fee cannot be refunded for shipped order.
If the order is shipped before you cancel, please refuse the package without opening it and return it to us per the return policy. When we receive the unopened order, we will credit your account within 2-3 working days. Normally your order is shipped within 2-3 working days. We remind you that please do think it over before you submit your order so as to avoid any inconvenience to both of us due to cancellation. |
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| RETURNING MERCHANDISE |
You must have an RMA number for returning merchandise. Please report your RMA request to info@digittronics.com .
We will accept merchandise for return that was purchased from hobby-estore.com within 3 days after arrival. There is 15% restocking fee for qualified returns. The merchandise must be in new and unused condition and in its original package. Mounting, running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise.
You are responsible for making sure that the items are returned to us safely and without any further damages, so please ensure it is packed safely and securely. We strongly recommend using the same carrier as we use to ship item to you. Return the item in full, along with the packaging, within 7 business days in order to receive refund. |
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| LIMITS OF RESPONSIBILITY |
We are not responsible for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale. The DigitTronics's Satisfaction Guarantee is not transferable. We reserve the right to limit quantities purchased. Also, please note that most items we offer are intended for use in the USA.
Please note that we cannot be responsible for packages lost in shipping. However, we will assistant our customer to file a claim to the carrier to solve the problem. |
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